CPA Oman Price Increase Digital Transformation
This project involves the comprehensive digital transformation of the “Price Increase Service,” designed to automate the process for suppliers to request price adjustments for goods and services or launch new products in the local market. The system streamlines the evaluation of these requests by integrating with various government databases and utilizing advanced technologies like AI and OCR.
Client Overview
The Consumer Protection Authority (CPA) of Oman is a government entity established in 2011 to protect consumer rights, monitor market prices for stability, and ensure a fair commercial environment.
Technical Stack
Industry
Government
Region
Oman
Project-size
Non-Disclosable
Company size
Large government organization
Implementation Highlights
Established a centralized e-portal for all price adjustment requests.
Integrated external government data to facilitate immediate price verification and support decision-making.
Deployed AI-based classification for dozens of products within a single bulk request.
Created automated performance monitoring via key performance indicators (KPIs) like request turnaround time.
Challenges & Solutions
Manual processing of complex price increase requests, high error rates in bulk data entry, and a lack of real-time integration with other government systems.
Solution:Implemented an automated system with OCR for error-free data extraction and established direct digital integrations between relevant government agencies to ensure a unified information flow.
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8+
Years of Business
Experience
100+
Happy
Customers
15+
Countries with
Happy Customers
100+
Agile enabled
employees
Results & Impact
- Efficiency: Targeted request processing time of 5 working days or less.
- Quality: Aimed to reduce returned orders (due to errors or missing data) to less than 5%.
- Satisfaction: Targeted supplier satisfaction rate of 85% or higher.
- Adoption: 100% of price increase requests migrated to the electronic platform.
Key Learnings & Next Steps
- Digital integration across agencies is critical to reducing the administrative burden on providers and ensuring data consistency.
- Strengthening cybersecurity compliance with national standards, building employee capacity through specialized training on the new system, and further enhancing AI for deeper market trend analysis.
