Price Increase Digital Transformation for a National Consumer Protection Authority
How Iqra Technology digitally transformed the price increase review and approval process for Oman's national Consumer Protection Authority using Joget DX — replacing paper-based processes with a transparent, governed digital workflow.
Client Overview
The Consumer Protection Authority (CPA) of Oman is the national regulatory body responsible for overseeing pricing practices and protecting consumers across the Sultanate. One of its core mandates involves reviewing and approving price increase applications submitted by businesses operating in regulated sectors.
Prior to this engagement, businesses submitted price increase requests through physical paperwork, which were then manually reviewed, routed between departments, and tracked via email and spreadsheets — opaque for businesses with no visibility into submission status.
Iqra Technology was engaged to digitally transform this regulatory process using Joget DX, building a structured digital submission and review platform providing full transparency for businesses, enforced review processes for CPA officers, and complete management visibility for leadership.
Industry Details
Project Overview
The project built a fully digital price increase submission and regulatory review platform on Joget DX. Businesses submit applications through a structured online form, automatically validated and routed to the appropriate CPA review team, moving through defined stages — technical assessment, economic analysis, and senior authorization.
The solution eliminated paper-based submission, standardized the review process across all business sectors, and gave CPA leadership a real-time dashboard showing submission volumes, review progress, decision outcomes, and officer performance metrics.
Client Requirements
- Build a digital portal for businesses to submit price increase applications online.
- Automate routing of submissions to the correct CPA review department based on business sector.
- Enforce a structured multi-stage review process with defined criteria at each step.
- Provide businesses with real-time status updates on their submitted applications.
- Generate automated notifications to CPA reviewers at each workflow stage.
- Implement SLA tracking and escalation for applications exceeding review timelines.
- Maintain a complete audit trail of all review actions, decisions, and officer notes.
- Provide a management dashboard with submission volumes, decision outcomes, and performance metrics.
Technologies Used
Challenges & Solutions
Measurable Results
Implementation Highlights
- Digital business submission portal with structured application forms and instant reference number.
- Automated routing to correct CPA review team based on business sector and application type.
- Standardized multi-stage review process with mandatory criteria fields at each step.
- Real-time status updates for businesses throughout the review lifecycle.
- SLA tracking and automatic escalation for applications exceeding defined review timelines.
- Live management dashboard for leadership visibility into volumes, decisions, and performance.
What Our Clients Say
Verified reviews from Clutch.co — rated 4.7/5 across 8 client engagements.
"What stood out most about Iqra Technology was their genuine commitment to delivering quality work and their proactive approach. It felt like working with a partner rather than just a vendor."
"Working with Iqra Technology was an excellent experience. They understood our requirements clearly and completed the implementation smoothly. The end result has streamlined our operations."
"Iqra Technology played a key role in enhancing our internal digital workplace. The portal is now easy to navigate, visually clean, and aligned with our business needs."
"They performed as promised, communicated regularly, and completed the project on time. All requested data was properly and securely migrated."
"They're flexible and professional. If the company has a tight budget, they're the best company to work with. The team provides good value for money."
"The developer integrated seamlessly into our project, delivering high-quality dashboards that improved decision-making for our clients."
FAQs
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