Multi-Factor Authentication (MFA) Management System with Nintex
How Iqra Technology automated MFA enrolment, reset requests, and exception handling using Nintex Workflow on SharePoint — reducing IT helpdesk load and enforcing security policy compliance.
Client Overview
An Australian provider of comprehensive point-of-sale, inventory, and business management systems purpose-built for the retail sector, enabling retailers to streamline operations and deliver superior customer experiences.
Industry Details
Project Overview
Iqra Technology deployed a Nintex MFA Management System on SharePoint Online with integration to Azure Active Directory. Employees submit MFA enrolment, device change, reset, and exception requests through structured Nintex Forms. Workflows route requests to IT security and management approval, with automated Azure AD actions triggered upon approval — while the helpdesk retains a complete audit log of all MFA events.
Client Requirements
- Digitise all MFA request types: enrolment, device change, reset, and temporary exception.
- Route reset and exception requests through IT security approval.
- Enforce time-limited exceptions with automatic expiry and notification.
- Integrate with Azure AD to trigger MFA configuration changes post-approval.
- Provide IT managers with a dashboard of all MFA events and active exceptions.
- Automate reminder notifications for expiring MFA exceptions.
- Maintain a full audit trail for all MFA management actions.
- Reduce MFA-related helpdesk tickets by enabling structured self-service.
Technologies Used
Challenges & Solutions
Measurable Results
Implementation Highlights
- Nintex Forms for MFA enrolment, device change, reset, and exception requests.
- Automated Azure AD MFA reset via Microsoft Graph API post-approval.
- Time-limited MFA exception workflow with mandatory expiry enforcement.
- Automated exception expiry notification and MFA re-enablement.
- Real-time MFA exception register with weekly digest for IT security.
- Full audit trail of all MFA events for compliance and security reporting.
What Our Clients Say
Verified reviews from Clutch.co — rated 4.7/5 across 8 client engagements.
"What stood out most about Iqra Technology was their genuine commitment to delivering quality work and their proactive approach throughout the project."
"They performed as promised, communicated regularly, and completed the project on time. All requested data was properly and securely migrated."
"The developer integrated seamlessly into our project, delivering high-quality dashboards that improved decision-making for our clients."
FAQs
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