Salesforce Administration & Business Analysis Support | Iqra Technology
Salesforce · Administration · Business Analysis · Case Study
Salesforce Administration and Business Analysis Support
How Iqra Technology partnered with ADNOC, one of the world's most influential and innovative energy companies, to deliver ongoing Salesforce administration and business analysis services—ensuring platform stability, data excellence, and secure access across the enterprise.
Abu Dhabi National Oil Company (ADNOC) is one of the world's leading energy producers, with a strong focus on sustainable growth and digital transformation. Based in Abu Dhabi, UAE, the company operates across the entire hydrocarbon value chain — from exploration and production through to refining, distribution, and marketing.
As a large-scale enterprise with multiple business units and thousands of Salesforce users, ADNOC required ongoing, expert administrative support to maintain the stability, security, and optimal performance of their Salesforce environment. They also needed structured business analysis services to bridge the gap between complex business needs and technical delivery.
Iqra Technology was engaged to provide continuous Salesforce administration and business analysis support — managing users, maintaining data quality, building automation, delivering dashboards, and translating business requirements into actionable development work.
Industry Details
IndustryOil & Gas
LocationAbu Dhabi, UAE
Timeline17 Months
TechnologySalesforce CRM
Company SizeOver 10,000 employees
Project Overview
Iqra Technology provided comprehensive Salesforce administration and business analysis support to a major Oil & Gas enterprise in the UAE. The engagement covered ongoing user management, data governance, declarative automation using Flows and Validation Rules, custom reporting and dashboards, and formal business analysis services including requirements gathering, process mapping, and backlog management. The scope was structured around maintaining a stable, secure, and high-performing Salesforce environment while continuously aligning the platform with evolving business requirements across multiple departments and business units.
Client Requirements
Maintain user roles, profiles, and permission sets for all business units.
Monitor license usage to ensure cost efficiency and compliance.
Implement regular data imports, exports, and deduplication processes.
Develop and maintain declarative automation using Flows and Validation Rules.
Create custom, role-based reports and dashboards for business decision-making.
Enforce IP restrictions and login history monitoring for security compliance.
Conduct stakeholder workshops to gather business requirements.
Document functional requirements and translate them into user stories and acceptance criteria.
Manage the project backlog using Agile Scrum methodology.
Problem 1Ensuring data quality and consistency across a large, complex organisation with multiple business units — each contributing data to Salesforce through different processes and standards.
SolutionA data governance strategy was established, defining clear data entry standards and validation rules. Automated deduplication jobs and regular data cleansing activities were implemented to maintain clean and reliable records across all business units.
Problem 2Managing a large number of users with varying access needs across multiple departments while maintaining strict security protocols and regulatory compliance requirements.
SolutionStandardised user roles, profiles, and permission sets were designed to simplify user management at scale. IP restrictions and login history monitoring were configured to enforce security standards and ensure full compliance across the platform.
Problem 3Translating complex and varied business needs from multiple departments into clear, actionable technical requirements for the development team — without losing nuance or introducing misalignment.
SolutionA formal Business Analysis process was implemented — including stakeholder workshops to gather requirements, detailed functional documentation, and translation of business needs into well-defined user stories and acceptance criteria for the development team, managed through an Agile Scrum backlog.
Measurable Results
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Platform Stability
Proactive administration ensured a stable, high-performing Salesforce environment across all business units.
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Data Quality
Automated deduplication, validation rules, and data governance improved the accuracy and reliability of all Salesforce data.
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Security & Compliance
Standardised roles, IP restrictions, and login monitoring strengthened security across the platform.
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User Adoption
Improved data-driven decision-making and a strengthened partnership with business units increased user adoption significantly.
Implementation Highlights
Maintained user roles, profiles, and permission sets for all business units.
Monitored license usage to ensure cost efficiency and compliance.
Implemented regular data imports, exports, and deduplication processes.
Developed and maintained declarative automation using Flows and Validation Rules.
Created custom, role-based reports and dashboards for business decision-making.
Enforced IP restrictions and login history monitoring for security compliance.
Conducted stakeholder workshops to gather business requirements.
Documented functional requirements and translated them into user stories and acceptance criteria.
Managed the project backlog using Agile Scrum methodology.
What Our Clients Say
Verified reviews from Clutch.co — rated 4.7/5 across 8 client engagements.
★★★★★
"What stood out most about Iqra Technology was their genuine commitment to delivering quality work and their proactive approach throughout the project. It felt like working with a partner rather than just a vendor."
MJ
Mohd Jaukh
HR Leader, ThinkBiz Technology Pvt Ltd
5.0
Clutch
★★★★★
"Working with Iqra Technology was an excellent experience. They understood our requirements clearly, built the website, and completed the API integration smoothly. The end result has streamlined our operations."
AD
Anonymous Director
Financial Services Company, Australia
5.0
Clutch
★★★★★
"Iqra Technology played a key role in enhancing our internal digital workplace. The portal is now easy to navigate, visually clean, and aligned with our business needs."
AE
Anonymous Executive
DataHeights, Canada
5.0
Clutch
★★★★½
"They performed as promised, communicated regularly, and completed the project on time. All requested data was properly and securely migrated."
TE
Todd
Managing Partner, Emanuel Law Group
4.5
Clutch
★★★★½
"They're flexible and professional. If the company has a tight budget, they're the best company to work with. The team provides good value for money."
GI
Anonymous
Group IT Director, Investment Management, Dubai
4.5
Clutch
★★★★★
"The developer integrated seamlessly into our project, delivering high-quality dashboards that improved decision-making for our clients."
A Salesforce administrator manages user accounts, roles, profiles, and permission sets; builds and maintains automation using Flows and Validation Rules; creates reports and dashboards; monitors system health; and resolves day-to-day issues across the platform.
Salesforce administration and business analysis support typically starts from $1,500/month. Iqra Technology provides dedicated Salesforce administrators and business analysts from $15/hour, $1,500/month, or $2,500/month. Contact us for a customised quote.
A Salesforce administrator handles platform configuration and maintenance. A Salesforce business analyst gathers requirements through stakeholder workshops, documents functional specifications, and translates business needs into user stories and acceptance criteria for the technical team.
Enterprise data quality is maintained through governance policies, Validation Rules, automated deduplication Flows, scheduled cleansing activities, and a clear data ownership model defining which team is responsible for each object across the organisation.
Enterprise Salesforce security is managed through roles, profiles, and permission sets at the object, field, and record level, combined with IP restrictions, login history monitoring, and regular access reviews to ensure compliance and prevent unauthorised access.
Salesforce administration support is typically priced as a monthly retainer based on the number of support hours required. Costs vary depending on your Salesforce org complexity and scope of work. Contact Iqra Technology at iqratechnology.com/contact-us for a tailored quote.
Iqra Technology provides dedicated Salesforce administrators on flexible monthly retainers, covering user management, automation, reporting, data governance, and day-to-day issue resolution. Contact us at iqratechnology.com/contact-us to discuss your requirements.
Iqra Technology is an experienced Salesforce administration and business analysis outsourcing partner, supporting large enterprises across Oil & Gas, Financial Services, and Digital Marketing with ongoing administration, business analysis, and Salesforce development services. Contact us to discuss your requirements.
Iqra Technology offers flexible Salesforce administration retainer packages ranging from part-time support to fully dedicated resource models. Contact us at iqratechnology.com/contact-us to receive a customised quote based on your Salesforce org size and support requirements.
Iqra Technology has successfully provided dedicated Salesforce administration and business analysis support to major Oil & Gas enterprises, including ADNOC. Contact us at iqratechnology.com/contact-us to discuss a dedicated Salesforce administrator for your organisation.
