ADNOC. Salesforce Administration and Business Analysis Support
Provided ongoing administrative support and structured business analysis services to ADNOC, a major oil and gas company, to ensure the stability, security, and optimal use of their Salesforce environment.
Overview
Abu Dhabi National Oil Company (ADNOC) is one of the world’s leading energy producers, with a strong focus on sustainable growth and digital transformation. Based in Abu Dhabi, UAE, the company operates across the entire hydrocarbon value chain.
Technical Stack
Industry
Oil & Gas
Region
United Arab Emirates (UAE)
Project-size
Non-Disclosable
Highlights
Maintained user roles, profiles, and license usage to ensure cost efficiency and secure access for all business units.
Implemented regular data imports, exports, and deduplication processes to maintain a clean and reliable database.
Developed and maintained declarative automation using Flows and Validation Rules to streamline workflows and boost productivity.
Created custom, role-based reports and dashboards that delivered key business insights and improved decision-making for various departments.
Acted as a vital link between technical teams and business users to gather requirements, map processes, and manage the project backlog effectively.
Challenges & Solutions
Ensuring data quality and consistency across a large, complex organization.
Solution: A data governance strategy was established, defining clear data entry standards and validation rules. Automated deduplication jobs and regular data cleansing activities were implemented to maintain clean and reliable records.
Managing a large number of users with varying access needs while maintaining strict security protocols.
Solution: Standardized user roles, profiles, and permission sets were created to simplify user management. IP restrictions and login history monitoring were configured to enforce ADNOC’s security standards and ensure compliance.
Translating complex business needs from various departments into actionable technical requirements for the development team.
Solution: A formal Business Analysis process was put in place. This included conducting workshops with stakeholders, documenting detailed functional requirements, and translating them into well-defined user stories and acceptance criteria for the development team
Final Outcome
8+
Years of Business
Experience
100+
Happy
Customers
15+
Countries with
Happy Customers
100+
Agile enabled
employees
ADNOC – Final Outcome
- The ongoing support and business analysis services led to a more stable and efficient Salesforce platform for ADNOC.
- The proactive management of the system improved data quality, enhanced security, and ensured the platform remained aligned with the company's evolving business needs.
- This resulted in increased user adoption, improved data-driven decision-making, and a strengthened partnership with ADNOC's business units.
